TY - CHAP M1 - Book, Section TI - A1 - Michelli, Joseph A. Y1 - 2018 N1 - T2 - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System AB - SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/29 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150193498 ER -