TY - CHAP M1 - Book, Section TI - Measure Team Performance A1 - Gittell, Jody Hoffer Y1 - 2018 N1 - T2 - High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience AB - QA [quality assurance] used to be completely reactive, with incident reports. There would be a review to determine injury or no injury. QA is more real-time now, not so reactive. But we don't have a full system in place. It's evolving. … It's not cross-functional yet. Usually, I take the nurses and the chief of the service takes the physicians. There is finger-pointing. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150332152 ER -