TY - CHAP M1 - Book, Section TI - Acknowledgments A1 - Berry, Leonard L. A1 - Seltman, Kent D. Y1 - 2018 N1 - T2 - Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations AB - Researching and writing this book thrust us into the roles of both student and teacher. Before we could teach, we first had to learn. We now have studied a remarkably successful service organization and, in this book, teach its lessons. We have had an enlightening and rewarding journey. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/17 UR - accessmedicine.mhmedical.com/content.aspx?aid=1149941875 ER -