TY - CHAP M1 - Book, Section TI - The Exchange, Stage Two: Developing the Agenda A1 - Dinkin, Steven P. A1 - Filner, Barbara A1 - Maxwell, Lisa Y1 - 2018 N1 - T2 - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High AB - After her meeting with Yvette Jones, Kim Brown closed her door and took out her notes from the earlier conversation with Simon Peters. She realized that the next step would be very important. Both Simon and Yvette were good nurses and both had added depth to her department. But their personal conflict reflected deeper concerns than just a clash of styles or personalities. She knew that Dr. Phillips and his patient, Mrs. Alma Cruz, were not the only ones aware of the situation. Kim also knew that there would soon be rumors about who did what and why it mattered. And she knew that her own reputation as a nursing manager was involved. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/29 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150324393 ER -