TY - CHAP M1 - Book, Section TI - The Exchange, Stage One: The Private Meetings A1 - Dinkin, Steven P. A1 - Filner, Barbara A1 - Maxwell, Lisa Y1 - 2018 N1 - T2 - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High AB - Before trying to find a solution to the conflict between her two nurses, Yvette Jones and Simon Peters, Kim Brown, the head nurse of geriatrics, needed to know what was going on for each of them. She would learn this by implementing Stage One of The Exchange. The essence of this stage is a private meeting with each individual. A simple enough task, yet there are important details to keep in mind as one meets with the employees individually. We will give a detailed description below of Kim's meetings with Yvette and Simon. Before that, it would be helpful to look at the fine points of Stage One. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150324329 ER -