TY  - CHAP
M1  - Book, Section
TI  - Communication Skills for the Exchange
A1  - Dinkin, Steven P.
A1  - Filner, Barbara
A1  - Maxwell, Lisa
Y1  - 2018
N1  - 
T2  - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
AB  - The  Exchange  begins  with  effective  listening.  Most  of  us  assume  that  listening  is  an  instinct;  it  is  something  that  we  know  how  to  do  without  trying.  It's  also  pretty  clear  that  almost  from  birth  we  also  want  other  people  to  listen  to  us.  Babies  cry  to  alert  a  parent  that  something  is  needed—a  dry  diaper  or  a  mouthful  of  milk.  And  yet,  it  is  also  clear  that  some  listening  is  not  very  effective.  If  you  have  or  are  familiar  with  children,  you  have  probably  witnessed  a  scene  involving  a  toddler  tugging  on  a  parent's  leg  or  arm  or  anything  "tuggable"  and  demanding  attention.  "Listen  to  me"  is  the  unspoken  plea.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/18
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150324162
ER  -