TY - CHAP M1 - Book, Section TI - Foreword A1 - Dinkin, Steven P. A1 - Filner, Barbara A1 - Maxwell, Lisa Y1 - 2018 N1 - T2 - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High AB - Health care is a high-stakes business. Whether you work for a hospital, a doctor's office, or some other healthcare facility, you know people's lives are on the line every day. Failure is not an option. And the pressure to succeed combined with the stress of caring for patients and families, the regulations you must meet, and the many other challenges healthcare professionals face can lead to a big problem, conflict. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/29 UR - accessmedicine.mhmedical.com/content.aspx?aid=1149934375 ER -