TY - CHAP M1 - Book, Section TI - "I Already Know This" and "Patients Know I Care": Designing a Culture That Is Ready for Communication Skills Training A1 - Boissy, Adrienne A1 - Gilligan, Tim Y1 - 2018 N1 - T2 - Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience AB - "Do you teach empathy at Cleveland Clinic?" SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150323331 ER -