TY  - CHAP
M1  - Book, Section
TI  - Getting It Done Has Defined Our Success
A1  - Merlino, James
Y1  - 2018
N1  - 
T2  - Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
AB  - Our  greatest  patient  experience  achievement  has  been  our  ability  to  execute  the  work,  an  achievement  I  owe  to  my  mentor  and  friend  from  Harvard  Business  School,  Ananth  Raman.  He  helped  me  understand  the  importance  of  how  to  operationalize  the  change.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/20
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150323218
ER  -