TY  - CHAP
M1  - Book, Section
TI  - Negotiating with Physician Colleagues and Other Health Care Professionals
A1  - Kravitz, Richard L.
A1  - Street, Richard L.
PY  - 2021
T2  - Understanding Clinical Negotiation
AB  - Clinical  Take-AwaysConflict  within  and  between  health  care  teams  is  inevitable.  The  important  thing  is  to  successfully  manage  the  conflicts  that  arise.The  main  objective  for  the  clinician  trying  to  manage  conflict  with  fellow  professionals  is  to  prevent  substantive  conflict  (over  issues)  from  evolving  into  affective  conflict  (involving  personalities  and  emotion).An  “integrating”  or  problem-solving  style  is  recommended  as  the  best  long-term  strategy  for  addressing  most  conflicts.Clinicians  should:Try  to  separate  people  from  the  problem  through  active  listening  and  empathizing;Focus  on  interests,  not  positions,  by  framing  the  conflict  as  a  problem  to  be  solved  collaboratively;Generate  options  for  mutual  gain  via  brainstorming;Decide  on  objective  criteria  by  identifying  shared  principles.  
SN  - 
PB  - McGraw Hill
CY  - New York, NY
Y2  - 2024/04/20
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1181983870
ER  -