TY - CHAP M1 - Book, Section TI - The Nature of Patients’ Expectations and Requests A1 - Kravitz, Richard L. A1 - Street, Richard L. PY - 2021 T2 - Understanding Clinical Negotiation AB - Clinical Take-AwaysPatients approach the clinical encounter hoping for an explanation for what is wrong, reassurance, advice on what to do, or a humanely delivered prognosis.Each encounter is an opportunity for clinicians to set patients’ expectations anew.Clinicians should:Ask patients how they were hoping the clinician or clinic might help with their concerns.Ask patients how they imagine any requested services might be helpful.Try to focus on the patient’s underlying concerns, not (just) the specific request.Be prepared to negotiate over services where the expected net benefits are marginal or negative. SN - PB - McGraw Hill CY - New York, NY Y2 - 2024/03/29 UR - accessmedicine.mhmedical.com/content.aspx?aid=1181982768 ER -