TY - CHAP M1 - Book, Section TI - Difficult Patients/Difficult Situations A1 - Laponis, Ryan A1 - Feldman, Mitchell D. A2 - Feldman, Mitchell D. A2 - Christensen, John F. A2 - Satterfield, Jason M. A2 - Laponis, Ryan PY - 2019 T2 - Behavioral Medicine: A Guide for Clinical Practice, 5e AB - Whenever and wherever health professionals congregate, the topic of difficult situations with patients and families often comes up. Literature suggests clinicians experience up to 20% of their patients as “difficult.” These difficult encounters often increase frustration and decrease satisfaction with our work. They may impede our ability to deliver the patient-centered care that is at the heart of high-quality, satisfying, and effective health care. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/18 UR - accessmedicine.mhmedical.com/content.aspx?aid=1167755404 ER -