TY - CHAP M1 - Book, Section TI - Transformative Evolution A1 - Michelli, Joseph A. PY - 2018 T2 - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System AB - The innovation point is the pivotal moment when talented and motivated people seek the opportunity to act on their ideas and dreams. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/24 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150194338 ER -