TY - CHAP M1 - Book, Section TI - Delivering Exceptional Outcomes Here and Now A1 - Michelli, Joseph A. PY - 2018 T2 - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System AB - Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction, and skillful execution. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/03/28 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150194116 ER -