TY  - CHAP
M1  - Book, Section
TI  - Appendix B
A1  - Michelli, Joseph A.
PY  - 2018
T2  - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
AB  - The  following  excerpt  is  from  information  published  and  distributed  by  UCLA  Health  System:  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/24
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150193675
ER  -