TY  - CHAP
M1  - Book, Section
TI  - Acknowledgments
A1  - Michelli, Joseph A.
PY  - 2018
T2  - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
AB  - This  all  started  years  ago  when  I  toured  the  yet-to-be-opened  Ronald  Reagan  UCLA  Medical  Center  with  Dr.  David  Feinberg.  While  I  was  overwhelmed  by  the  beauty,  grandeur,  and  futuristic  technology  of  the  complex,  I  was  ostensibly  visiting  it  in  preparation  for  a  presentation  that  I  was  to  give  to  Dr.  Feinberg’s  leadership  team.  That  presentation  was  focused  on  making  sure  that  the  patient  experience  at  UCLA  was  commensurate  with  the  quality  of  the  soon-to-be-opened  new  hospital.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/18
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150193552
ER  -