TY - CHAP M1 - Book, Section TI - Dedication A1 - Michelli, Joseph A. PY - 2018 T2 - Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System AB - To Marie C. Michelli, whose relentless support has been profoundly felt, if not sufficiently acknowledged, for more than half a century. Mom, I love you.. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/11/02 UR - accessmedicine.mhmedical.com/content.aspx?aid=1150193520 ER -