TY  - CHAP
M1  - Book, Section
TI  - THE 100-YEAR BRAND
A1  - Berry, Leonard L.
A1  - Seltman, Kent D.
PY  - 2018
T2  - Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations
AB  - On  a  Sunday  afternoon  in  late  June,  I  was  picking  up  a  rental  car  at  the  Minneapolis  airport.  An  electronic  sign  over  the  car  blinked  my  name,  so  it  was  easy  to  find.  Under  the  windshield  wiper  lay  a  handwritten  message,  filling  both  sides  of  a  legal-sized  page.  Curious,  I  started  reading.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/19
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150326843
ER  -