TY  - CHAP
M1  - Book, Section
TI  - The Exchange: A Proven Approach to Conflict Resolution
A1  - Dinkin, Steven P.
A1  - Filner, Barbara
A1  - Maxwell, Lisa
PY  - 2018
T2  - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High
AB  - At  St.  Sonia's  Hospital,  The  Exchange  process  is  a  key  part  of  their  Integrated  Conflict  Management  System  (ICMS).  For  those  unfamiliar  with  the  concept  of  ICMS,  it  is  a  graduated  system  for  addressing  conflicts.  At  its  lowest  level,  only  the  disputing  parties  are  involved.  Individuals  are  encouraged  to  make  an  effort  to  speak  to  the  person  they  perceive  has  offended  them.  Because  of  this,  many  organizations  that  have  an  ICMS  system  of  conflict  resolution  offer  communication  skills  workshops  so  employees  can  gain  skills  in  giving  and  receiving  effective  feedback.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/24
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150324237
ER  -