TY - CHAP M1 - Book, Section TI - About the Authors A1 - Dinkin, Steven P. A1 - Filner, Barbara A1 - Maxwell, Lisa PY - 2018 T2 - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High AB - This is the second book by Steven P. Dinkin, Barbara Filner, and Lisa Maxwell. In 2010, they collaborated together to write The Exchange: A Bold and Proven Approach to Resolving Workplace Conflict. A third book applying The Exchange principles to community conflicts is in the works. SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/19 UR - accessmedicine.mhmedical.com/content.aspx?aid=1149934345 ER -