TY - CHAP M1 - Book, Section TI - A1 - Dinkin, Steven P. A1 - Filner, Barbara A1 - Maxwell, Lisa PY - 2018 T2 - The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High AB - SN - PB - McGraw-Hill Education CY - New York, NY Y2 - 2024/04/25 UR - accessmedicine.mhmedical.com/content.aspx?aid=1149934339 ER -