TY  - CHAP
M1  - Book, Section
TI  - Leading for Change
A1  - Merlino, James
PY  - 2018
T2  - Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
AB  - Cleveland  Clinic  has  made  significant  improvements  in  the  patient  experience,  not  because  there  is  a  CXO  or  an  Office  of  Patient  Experience,  but  because  our  president  and  CEO  owns  the  patient  experience  as  a  strategic  initiative.  Our  success  in  transformation  occurred  because  the  top  person  in  the  organization  led  the  way.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/20
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150322469
ER  -