TY  - CHAP
M1  - Book, Section
TI  - Patients First as True North
A1  - Merlino, James
PY  - 2018
T2  - Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
AB  - Imagine  the  practice  of  medicine  a  hundred  years  ago:  a  time  before  antibiotics,  complicated  imaging,  and  the  advent  of  miracle  drugs  that  cure  disease  or  at  least  significantly  alter  its  course.  There’s  a  picture  I  use  in  presentations  of  a  solo  practitioner  walking  through  a  farmyard  carrying  the  iconic  black  medical  bag.  Most  of  the  medical  miracles  of  a  hundred  years  ago  were  contained  in  that  black  bag,  but  most  of  the  healing  that  doctors  did  rested  in  the  hands  that  carried  the  bag  and  the  relationships  and  interactions  that  the  physician  had  with  patients  and  families.  
SN  - 
PB  - McGraw-Hill Education
CY  - New York, NY
Y2  - 2024/04/24
UR  - accessmedicine.mhmedical.com/content.aspx?aid=1150322385
ER  -