@inbook{1158312737, author={Bethany Calkins and Timothy E. Quill}, editor={Feldman, Mitchell D. and Christensen, John F. and Satterfield, Jason M.}, title={Giving Bad News}, booktitle={Behavioral Medicine: A Guide for Clinical Practice, 4e}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2014}, url={accessmedicine.mhmedical.com/content.aspx?aid=1158312737} }