@inbook{57858114,
author={Gordon Mosser and James W. Begun},
title={Chapter 16. Process Improvement in Healthcare Teams},
booktitle={Understanding Teamwork in Health Care},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2014},
url={accessmedicine.mhmedical.com/content.aspx?aid=57858114}
}