@inbook{56191989,
author={Emmanuel S. King, MD, FHM and Jennifer S. Myers, MD, FHM},
editor={McKean, Sylvia C. and Ross, John J. and Dressler, Daniel D. and Brotman, Daniel J. and Ginsberg, Jeffrey S.},
title={Chapter 14. Principles and Models of Quality Improvement: Plan-Do-Study-Act},
booktitle={Principles and Practice of Hospital Medicine},
publisher={The McGraw-Hill Companies},
address={New York, NY},
year={2012},
url={accessmedicine.mhmedical.com/content.aspx?aid=56191989}
}