@inbook{56845020, author={Auguste H. Fortin VI and Francesca C. Dwamena and Richard M. Frankel and Robert C. Smith}, title={Chapter 6. Step 11: The End of the Interview}, booktitle={Smith's Patient-Centered Interviewing: An Evidence-Based Method, 3e}, publisher={The McGraw-Hill Companies}, address={New York, NY}, year={2012}, url={accessmedicine.mhmedical.com/content.aspx?aid=56845020} }