@inbook{1154805508, author={Auguste H. Fortin VI and Francesca C. Dwamena and Richard M. Frankel and Brenda Lovegrove Lepisto and Robert C. Smith}, title={Data-Gathering and Empathy Skills}, booktitle={Smith’s Patient-Centered Interviewing, 4e}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1154805508} }