@inbook{1150212852, author={Toby Cosgrove}, title={Care Should Be a Healing Experience for Body and Mind}, booktitle={The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Healthcare Organizations}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150212852} }