@inbook{1150287533, author={Bahadir Inozu and Dan Chauncey and Vickie Kamataris and Charles Mount}, title={Assessment}, booktitle={Performance Improvement for Healthcare: Leading Change with Lean, Six Sigma, and Constraints Management}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150287533} }