@inbook{1150332263,
author={Jody Hoffer Gittell},
title={Resolve Conflicts Proactively},
booktitle={High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2018},
url={accessmedicine.mhmedical.com/content.aspx?aid=1150332263}
}