@inbook{1150333287, author={C. Martin Harris and Gene Lazuta}, title={Vertical Thinking in the Mouse Museum}, booktitle={It's About Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150333287} }