@inbook{1150138082,
author={Toby Cosgrove},
title={},
booktitle={The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Healthcare Organizations},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2018},
url={accessmedicine.mhmedical.com/content.aspx?aid=1150138082}
}