@inbook{1150134284, author={Jody Hoffer Gittell}, title={About the Author}, booktitle={High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150134284} }