@inbook{1150327753, author={Leonard L. Berry and Kent D. Seltman}, title={REALIZING HUMAN POTENTIAL}, booktitle={Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150327753} }