@inbook{1150327290, author={Leonard L. Berry and Kent D. Seltman}, title={PARTNERING FOR LEADERSHIP}, booktitle={Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150327290} }