@inbook{1150324661, author={Steven P. Dinkin and Barbara Filner and Lisa Maxwell}, title={The Classic Exchange: One Manager, Two Employees}, booktitle={The Exchange Strategy for Managing Conflict in Health Care: How to Defuse Emotions and Create Solutions When the Stakes Are High}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150324661} }