@inbook{1150324102, author={Adrienne Boissy and Tim Gilligan}, title={The Awesome Power of Vulnerability}, booktitle={Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150324102} }