@inbook{1150323965,
author={Adrienne Boissy and Tim Gilligan},
title={Empathic Communication Through the Loop Lens: A Surgeon's Perspective},
booktitle={Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2018},
url={accessmedicine.mhmedical.com/content.aspx?aid=1150323965}
}