@inbook{1150323965, author={Adrienne Boissy and Tim Gilligan}, title={Empathic Communication Through the Loop Lens: A Surgeon's Perspective}, booktitle={Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2018}, url={accessmedicine.mhmedical.com/content.aspx?aid=1150323965} }