@inbook{1150323574,
author={Adrienne Boissy and Tim Gilligan},
title={Birth of the R.E.D.E.™ Model},
booktitle={Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2018},
url={accessmedicine.mhmedical.com/content.aspx?aid=1150323574}
}