@inbook{1150323331,
author={Adrienne Boissy and Tim Gilligan},
title={"I Already Know This" and "Patients Know I Care": Designing a Culture That Is Ready for Communication Skills Training},
booktitle={Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2018},
url={accessmedicine.mhmedical.com/content.aspx?aid=1150323331}
}