@inbook{1149933364,
author={Adrienne Boissy and Tim Gilligan},
title={Praise for Communication the Cleveland Clinic Way},
booktitle={Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2018},
url={accessmedicine.mhmedical.com/content.aspx?aid=1149933364}
}