@inbook{1146176760,
author={Robert M. Wachter and Kiran Gupta},
title={Things Patients and Families Can Do, and Questions They Can Ask, To Improve Their Chances Of Remaining Safe In The Hospital},
booktitle={Understanding Patient Safety, 3e},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2017},
url={accessmedicine.mhmedical.com/content.aspx?aid=1146176760}
}