@inbook{1146176748, author={Robert M. Wachter and Kiran Gupta}, title={The National Quality Forum’s List of Serious Reportable Events, 2011}, booktitle={Understanding Patient Safety, 3e}, publisher={McGraw-Hill Education}, address={New York, NY}, year={2017}, url={accessmedicine.mhmedical.com/content.aspx?aid=1146176748} }