@inbook{1146176487,
author={Robert M. Wachter and Kiran Gupta},
title={Organizing a Safety Program},
booktitle={Understanding Patient Safety, 3e},
publisher={McGraw-Hill Education},
address={New York, NY},
year={2017},
url={accessmedicine.mhmedical.com/content.aspx?aid=1146176487}
}