Jody Hoffer Gittell, an award-winning professor of management and director of the MBA program at Brandeis University, has been studying the healthcare industry for over 10 years. Her work on healthcare has been widely published in influential
academic journals. She is a highly sought-after speaker at healthcare industry events around the world. Managing High Performance Healthcare is the culmination of her 10 years of research in the field. She has also written similar studies of the airline industry, including The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (2003).