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Planning for any type of disaster consists of common elements. A hospital disaster planning group is responsible for generating the hospital's emergency operations plan. Include a diverse membership of hospital employees and decision makers. Table 5-3 lists some potential members and their roles. The group should meet on a regular basis to assess hazards, develop and update short- and long-term disaster plans, plan exercises and training, and redesign the disaster plan based on evaluations of exercises and real events.
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The general components of the disaster plan include hazard vulnerability analysis, compliance with agency requirements, hospital–community coordination, integration with national response assets, and training and disaster drills. Develop specific plans (for radiation, explosions, mass casualties, decontamination) based on an assessment of the potential disasters in the area as well as study of the events that would cause the most disruption to the ED and hospital.
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HAZARD VULNERABILITY ANALYSIS
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The hospital planning group should address those disasters that are most likely to occur in their community and geographic area. For example, planners on the West Coast of the United States may make earthquake planning a priority and those on the Gulf and Atlantic coasts may prioritize hurricane planning. Give consideration to the proximity of population centers to chemical release threats (military chemical weapons depots, large industrial sites, or transportation hubs).5 Industrial sites that store large volumes of potentially harmful chemicals are required by Title III of the Superfund Amendments and Reauthorization Act to participate in local emergency planning committees. Industries are required to report spills of potentially harmful chemicals, and the approximate location of these sites may be found at http://toxmap.nlm.nih.gov. Terrorist-related disasters may be prioritized in hospitals that are in proximity to sites that may be significant terrorist targets. Include factors such as proximity to transportation facilities (e.g., ports, airports) as well as locations where large numbers of people collect (e.g., festivals, stadiums, arenas) with the risk assessment.
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The hazard vulnerability analysis can prioritize planning efforts because different disasters are characterized by different morbidity and mortality patterns and different challenges to the ED and hospital. For example, earthquakes may cause severe traumatic injuries requiring a concentration on surge capacity of the critically ill patient. Rescue operations may last several days. Unique needs, such as dialysis for renal failure for multiple crush injury victims, may need to be considered. Natural disasters often cause large numbers of homeless or displaced persons whose everyday medical needs are exacerbated by limited access to usual health care, as occurred after Hurricane Katrina. Chemical releases may require mass decontamination as well as large numbers of ventilators, oxygen, and specific antidotes that are not typically available in large quantities.
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THE JOINT COMMISSION REQUIREMENTS
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The Joint Commission requires that member hospitals have a written plan for the timely care of casualties arising from both external and internal disasters, and the hospital must document the training and exercise of these plans.
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HOSPITAL–COMMUNITY COORDINATION
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Every hospital should integrate its emergency operations plan with those of community disaster management agencies. This is especially important regarding disaster notification and communications, transportation of casualties, and provisions for dispatch of hospital medical teams to a disaster site. Strong relationships with community agencies (e.g., fire department, regional EMS system, local emergency management, or public health agency) are important to ensure a coordinated disaster response. There are a large number of community agencies that have some responsibility for disaster planning and response (Table 5-4).
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Other organizations that a hospital may interact with during the disaster planning process include the military, local chapters of the American Red Cross, local emergency planning committees, Citizen Corps Councils, and other volunteer agencies, along with state and federal agencies (e.g., National Disaster Medical System, Metropolitan Medical Response System, Centers for Disease Control and Prevention). Medical planning in a community is usually the responsibility of local and state health departments and EMS councils.
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INTEGRATION WITH NATIONAL RESPONSE ASSETS
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Some of the important federal response resources are listed in Table 5-5. During a response, these agencies may play pivotal roles and may interface and coordinate with hospitals and emergency physicians.
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TRAINING AND DISASTER DRILLS
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Regular training and drills familiarize staff with their disaster roles and responsibilities and identify weaknesses or omissions in the plans that require additions or revisions. Drills can range from full-scale, community-wide simulations, with moulage (use of makeup or theater techniques to represent injuries) victims, to tabletop triage scenarios, mini-drills that test only certain components of the disaster plan (such as call-up of personnel), and tests of communications. The Joint Commission requires two annual drills. The scenarios should reflect incidents that are likely to occur in the community as determined by the hazard vulnerability analysis.
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HOSPITAL EMERGENCY OPERATIONS PLAN
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The hospital emergency operations plan provides for an organized response of the hospital from the time of notification of a disaster until the situation normalizes (Table 5-6).
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Functions include activation of the emergency operations plan, establishment of an emergency operations center, assessment of hospital capacity, surge capacity planning, communications, supply and resupply, triage and treatment of casualties, establishment of support areas, and termination of the disaster state to allow for recovery and the return to normal activities.
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ACTIVATE THE EMERGENCY OPERATIONS PLAN
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Clearly delineate the roles and responsibilities of all employees in the ED and any employees who may respond to the ED in the planning process; those roles must be clearly listed and easily accessed in the event of a disaster. Clarify the reasons for activation of the emergency operations plan. Activation of the emergency operations plan should provide for the immediate mobilization of supplies, equipment, and personnel.
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ESTABLISH EMERGENCY OPERATIONS CENTER
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The Incident Command System is a standard emergency management system used throughout the United States to provide a flexible command and control structure upon which to organize a response.6 The Incident Command System is generally used when there is an identifiable single scene for a disaster event, such as the site of a plane crash. By standardizing an organizational structure and using common terminology, the Incident Command System provides a management system that is adaptable to incidents involving a multiagency or multijurisdictional response. At the most basic level, there are five main components to the organizational structure: (1) incident command, (2) operations, (3) planning, (4) logistics, and (5) finance. With this type of organizational infrastructure and the flexibility to expand and collapse as needed, an orderly and efficient response to any incident can theoretically be implemented.
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The Hospital Emergency Incident Command System is modeled after the Incident Command System. Upon declaration of a disaster, an emergency operations center within the hospital should be established in a predesignated area. This center should be able to communicate with the ED and triage area and with external authorities (regional EMS, police, fire, public health agencies). Provisions for multiple redundant modes of communication should be made. Other responsibilities of the emergency operations center include opening up additional hospital wards or clinics, obtaining outside assistance, evacuating endangered patients, assigning staff to treatment areas, and terminating the disaster mode of operation.
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ASSESS HOSPITAL CAPACITY
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Before the hospital can receive casualties, it must be determined if the hospital itself has sustained any structural damage or loss of use as a result of a disaster. These include blocked passageways or inoperable elevators; potential for fire, explosion, or building collapse; failure of utilities; loss of equipment or supplies; contamination of water; and outside access problems. This damage assessment is usually the responsibility of the hospital safety officer or engineer. If the hospital's structural integrity has been compromised, it may be necessary to initiate the evacuation plan to evacuate staff and patients.
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Once it is determined that the hospital itself is safe, the hospital should determine how many casualties from the disaster site it can safely manage. This may be limited by available personnel, beds, operating room and intensive care unit capacity, and supplies, as well as by the type of disaster and the availability of other community resources. At the time of disaster notification, it is necessary to know the status of many of the hospital's capabilities: how many beds are available, how much critical supplies and medications are available, how many personnel are on duty, what damage has been done, how many operating rooms are in use, which clinicians are present in the hospital, and so forth.
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CREATE SURGE CAPACITY
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Surge capacity is the ability to increase hospital bed capacity over normal limits. Intrahospital surge may include doubling patients in rooms, converting an acute care ward to an intensive care level unit, opening previously closed wards, or caring for patients in typically nonclinical locations, such as the cafeteria. Interhospital or regional surge may include discharging hospitalized patients to an external low acuity unit, either mobile or fixed, and altering standards of care (typically a role of the state governor and legislature and only during governor-declared disasters).7,8 The standards of care should be altered only in the most extreme circumstances, as patient surge has been linked to somewhat worse outcomes for individual patients.9
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ESTABLISH COMMUNICATIONS SYSTEMS
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Establishment of good communications is critical in any disaster or mass casualty situation. Even the best disaster plans fail without well-established communications systems. Unfortunately, experience shows that this essential function is difficult to achieve for a variety of reasons. Many communication modes become inoperative during a disaster. Cellular telephones, in particular, are often overwhelmed in disasters. Disaster planning must include a multi-tiered plan for intrahospital (blackboard, two-way radios, messengers/couriers) and interhospital (citizen band groups, cellular telephones, satellite telephones, two-way radios) communication.
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During a disaster, necessary supplies and equipment must be ready for immediate distribution to appropriate locations in the hospital. Each hospital will need to estimate the amount of supplies that will be needed in stock over and above their regular hospital supply. Unfortunately, due to "just in time" stocking, most U.S. hospitals do not have a surge of supplies that may be used in a disaster. The Centers for Disease Control and Prevention has arranged a series of medication push-packs throughout the United States that can be delivered to any area of disaster within 12 hours (http://www.bt.cdc.gov/stockpile/index.asp). Once delivered, additional time is necessary to unpack the supplies and deliver the supplies to individual hospitals. The regional/local disaster plan must include a mechanism to unpack the push-packs, determine the hospitals in greatest need of individual items, divide the push-pack contents, and deliver the supplies to the hospital. This logistical issue makes it necessary for most hospitals to rely on their own supplies for a period of at least 96 hours.
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ESTABLISH SUPPORT AREAS
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Family Information Center
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During a disaster, families and friends will arrive at the hospital seeking information about victims. This convergence can seriously interfere with efforts of the hospital to respond effectively to the situation. For this reason, predesignate a separate area for family members seeking information. This area may also be used to discharge in-hospital patients and treated disaster victims.
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Volunteer Coordination Center
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In major disasters, anticipate the potential for large numbers of volunteers, including those wishing to donate blood. Although some of these people may have appropriate clinical skills, they are unlikely to be familiar with the hospital functions and could be more hindrance than help. A separate place should be identified to handle these volunteers and, if appropriate, credential and decide how they may best be used. This area should include all equipment and personnel that are required to perform emergency credentialing (if appropriate and necessary).
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Direct members of the media to a room or office of the hospital away from the ED and closely supervised by a hospital administrator or public information officer. Identify a single hospital spokesperson to relay information to the media.
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DECONTAMINATION, TRIAGE, AND TREATMENT
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Certain areas of the hospital must be designated for specific functions, including decontamination, triage, care of major and minor casualties, presurgical holding and surgical triage, psychiatric care, and morgue facilities. The plan should be quite specific as to the function of these areas, staffing requirements, and basic supplies to be used.
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Perform decontamination in an area that is outside of the clinical care area of the ED.4 Typically, this area is located external to the ED but may be in internal locations. Use the decontamination facility to remove clothing and cleanse the skin and hair of patients exposed to a chemical or radioisotope (Table 5-7).10 Provide patient coverage and protection from the environment. Make sufficient personal protective equipment available for hospital staff assisting with decontamination.
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Restrict patient entry to only one location—the triage area. The primary functions of a disaster triage area are rapid assessment of all incoming casualties or ill patients, patient registration and identification, the assignment of priorities for management, and distribution of patients to appropriate treatment areas in the ED and hospital.
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Patient care in disasters requires alteration of scale and sometimes location of clinical care, but staff should perform the clinical roles that are familiar to them. Several exceptions to this rule may exist (decontamination); however, in general, staff are more efficient at performing typical tasks quickly than learning new tasks in real time.
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Organize patient care stations so that clinicians who are familiar with the assessment and treatment of the clinical problems may staff them. One suggested method of organizing patient care stations includes "resuscitation" and "minor treatment" areas.
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From the triage location, most, if not all, of the seriously injured patients will be sent to the resuscitation area (trauma and cardiac resuscitation, treatment of hypovolemic or septic shock, severe respiratory distress). This is usually physically located in the ED and staffed by emergency physicians.
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In most disaster situations, the majority of patients are not very seriously injured. These low-acuity patients can be sent to an "urgent care" area for definitive care, including splinting of fractures, primary closure of lacerations, tetanus prophylaxis, and observation for delayed symptoms. This minor treatment area can be established in the hospital's outpatient clinics and staffed by the clinic physicians.
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PRESURGICAL HOLDING AREA AND SURGICAL TRIAGE
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Send trauma patients who are initially stabilized in the ED to the presurgical holding area for preoperative preparation and observation. The number of operating rooms that can be staffed is the main limiting factor in the provision of definitive care for a large number of severely injured casualties. The most experienced surgeon available should take the responsibility to prioritize cases and to rapidly assign surgeons to individual cases.
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In the event of a disaster involving mass casualties, and even property damage with loss of possessions, it is common for patients to present with episodes of anxiety and depression, or exacerbations of their psychiatric disorders.11 Agitated patients, visitors, or staff can be extremely disruptive to hospital disaster operations. Consider a separate isolated area to receive individuals in need of psychological intervention. Include consideration for assessing patients and hospital staff who are psychologically affected by the disaster. Consider providing a critical stress response team, including social workers and psychiatrists, to provide support and critical stress debriefing.
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Disasters can result in a large number of fatalities. Morgue capacities may need to be expanded to other areas of the hospital (medical school anatomy area, auditorium), enhanced by mobilization of local freezer trucks (this must be prearranged during the planning stage), or enhanced by federal assets (Disaster Mortuary Operational Response Teams). Viewing of deceased patients should take place here, not in treatment areas.
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TERMINATING DISASTER RESPONSE (RECOVERY)
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As soon as appropriate, direct efforts toward returning the hospital to normal operations. Besides restocking and cleaning, give consideration to the emotional stress experienced by both the EMS and hospital staff. In an attempt to reduce the psychological impact of these events on medical responders, a technique known as critical incident stress debriefing was introduced in 1993. The critical incident stress debriefing offers immediate emotional support to healthcare workers. Data from previous experiences suggest that such intervention can assist providers in maintaining job performance and satisfaction, resulting in improved patient care.12 Provide all members who participated in the disaster, not just medical personnel, the opportunity to participate in critical incident stress debriefing.
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Carefully record and review deficiencies in a hospital's disaster plan that are revealed during a disaster, and write an after-action report. Take immediate steps to correct these flaws in the plan.