Copyright © 2014 by Toby Cosgrove. All rights reserved. Printed in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher.
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ISBN: 978-0-07-182724-9
MHID: 0-07-182724-2
e-ISBN: 978-0-07-182725-6
e-MHID: 0-07-182725-0
Design by Lee Fukui and Mauna Eichner
Library of Congress Cataloging-in-Publication Data
Cosgrove, Toby, 1940-
The Cleveland Clinic way : lessons in excellence from one of the world's leading health care organizations / by Toby Cosgrove, MD.
pages cm
ISBN 978-0-07-182724-9 (alk. paper) — ISBN 0-07-182724-2 (alk. paper)
1. Cleveland Clinic Foundation. 2. Health facilities—Standards—United
States—Ohio. 3. Integrative medicine—United States--Ohio.. I. Title.
RA982.C6C67 2014
362.1109771—dc23
2013038181