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Dr. Joseph Michelli is an organizational consultant and the Chief Experience Officer of The Michelli Experience. He has dedicated his career to helping leaders create compelling customer experiences and dynamic workplace cultures. In addition to writing Prescription for Excellence, Dr. Michelli is the author of such bestselling books as The Starbucks Experience and The New Gold Standard (based on The Ritz-Carlton Hotel Company). Additionally, he coauthored When Fish Fly with John Yokoyama, the owner of the World Famous Pike Place Fish Market in Seattle.

Dr. Michelli transfers his knowledge of exceptional business practices through keynotes and workshops. These informative and entertaining presentations, which are provided by Dr. Michelli and his associates, focus on the skills necessary to

  • Create meaningful customer experiences

  • Drive employee and customer engagement

  • Enhance a commitment to service excellence

  • Create quality improvement processes

  • Increase employee morale

In addition to dynamic and entertaining international keynote presentations, The Michelli Experience offers

  • Consultation on the development of optimal customer and employee experiences

  • Service excellence training

  • Enhancement of staff empowerment

  • Leadership team development services

  • Group facilitation and team-building strategies

  • Creation of customer and employee engagement measurement processes

  • Customized management and frontline training programs

For additional complementary resources concerning Prescription for Excellence, please visit

Dr. Michelli is eager to help you fill your Prescription for Excellence in your business. He can be reached through his Web site, by e-mail at, or by calling either (734) 697-5078 or (888) 711-4900 (toll free within the United States).

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