References

Ackoff,  Russell. "From Mechanistic to Social Systemic Thinking." Systems Thinking in Action Conference. Boston, MA: Pegasus Communications, Inc., 1993.

Adrian,  Nicole. "Don't Just Talk the Talk." Quality Progress, July 2009, pp. 31–33.

Adunka,  Robert. "Teaching TRIZ Within Siemens." TrizFuture2008 Conference. Enschede, Netherlands, 2008.

Afinitus Group, LLC. "Public Works in Japan: Leading the Way Again—Japanese Government Embraces Critical Chain." Afinitus.com, November 26–27, 2008; available at: www.afinitus.com/japanpw.html; accessed September 22, 2010.

After Action Review; available at: http://afteractionreview.com/; accessed November 18, 2010.

Alexander,  M. "Six Sigma Simplified: Quantum Improvement Made Easy." Technometrics 44(2):2003.

American Hospital Association. Report on the Economic Crisis: Initial Impact on Hospitals. Chicago: American Hospital Association, 2008.

American Society for Quality. Certification. Milwaukee, WI, 2010; available at: http://asq.org/certification/index.html; accessed November 18, 2010.

Amin,  Zina. "TRIZ Innovation for Healthcare: A Tool for Generating Breakthrough Improvements." WCBF Lean Six Sigma and Business Improvement in Healthcare Summit 2010. New Orleans, LA, 2010.

ANCC Magnet Recognition Program. Silver Spring, MD, 2010; available at: www.nursecredentialing.org/Magnet.aspx; accessed November 8, 2010.

Anonymous. "Black Belts Save Motorola a Billion." Strategic Direction 18(1):2002.

Anonymous. "Medicare and Medicaid: Texas Hospital Saves $2.8 Million in One Year with Help from Premier Healthcare Alliance's Performance Improvement Program." Elder Law Weekly, August 2010, p. 3279.

Anonymous. "Quality of Care: Electronic Recordkeeping Boosts Patient Safety, Saves DMC More than $5 Million—For Second Straight Year." Telemedicine Law Weekly, September 2010.

Antony,  Jiju, Alex  Douglas, and Frenie  Jiju Antony. "Determining the Essential Characteristics of Six Sigma Black Belts." TQM Magazine 19(3):2007.

Army Combined Arms Command. "A Leader's Guide to After-Action Reviews." Training Circular 25-20. Washington: Department of the Army, September 30, 1993.

ASQ Lean Six Sigma Hospital Study Advisory Committee. "Get Your Checkup." Quality Progress, August 2009, pp. 44–50.

Azzopardi,  Sandro. The Evolution of Project Management. Available at: www.projectsmart.co.uk/pdf/evolution-of-project-management.pdf; accessed September 22, 2010.

Baldrige by Sector: Health Care. Gaithersburg, MD, October 5, 2010; available at: www.nist.gov/baldrige/enter/health_care.cfm; accessed November 8, 2010.

Batalden,  Paul B., and Julie  J. Mohr. "An Invitation from Florence Nightingale: Come and Learn About Improving Healthcare." In Joint Commission on Accreditation of Healthcare Organizations, ed., Florence Nightingale: Measuring Hospital Care Outcomes. Oakbrook Terrace: Joint Commission on Accreditation of Healthcare Organizations, 1999, pp. 11–15, Washington,

Bemis-Daugherty,  Anita, and Mary Fran  Delaune. "Reducing Patient Falls in Inpatient Settings." PT, May 2008.

Benedetto,  A. R. "Adapting Manufacturing-Based Six Sigma Methodology to the Service Environment of a Radiology Film Library." Journal of Healthcare Management 48(4):2003.

Bertels,  Thomas, ed. Rath & Strong's Six Sigma Leadership Handbook. Hoboken, NJ: Wiley, 2003.

Bertels,  Thomas, and George  Patterson. "Measuring and Auditing Results." In Thomas Bertels, ed., Six Sigma Leadership Handbook. Hoboken, NJ: Rath and ...